E-mail Trouble Shooting

1. Make sure your user name and password are in all lowercase characters.
2. Make sure you have created the e-mail address in your control panel.
3. Change the user name to the full e-mail address. Example: username@domainname.com

Still not working?

Change your incoming and outgoing mail servers from mail.yourdomain.com to the IP address listed in your welcome e-mail.

Are you able to receive e-mails but not send?

If you have checked your setup carefully, and are receiving, but not able to send mail, the problem is that your Internet Service Provider (ISP) is blocking you from using anyone's outgoing mail servers but their own.

Many major ISP's are blocking outgoing e-mails. The reason they do this is to prevent you from using their internet connection for spamming purposes. You will still be able to send e-mails, but only by using your ISP'S outgoing mail server.

Every ISP's outgoing mail address is different, but for the most part they will be mail.yourispname.com For example, if you had hosting with AOL.com, their outgoing mail server would look like this: mail.aol.com. If mail.yourisp.com does not work and you are still unable to send e-mails, you will need to call your internet service provider to find out what their outgoing mail server is.