Pre-Sales Questions

Q. How can you provide these services so cheap? What's the catch?
A. There is no catch. EzRabbit started as a way to provide low-cost Web hosting for the website design customers of our parent company, DataBoy. We have a very low overhead, and our services are extremely stable, easy to use and largely automated. All these savings are passed directly onto you, and allow us to provide hosting services at a very low cost.
This does not mean that we skimp on quality of service. With EzRabbit, you will enjoy the advantage of "24x7" technical support and a guaranteed 99% uptime, as well as a wealth of features and hosting services. This is how we make money - not by robbing your pocketbook, but by provided good customer service and doing everything we can to retain our customers and help them to be successful.

Q. What forms of payment do you accept?
A. We accept MasterCard, Visa, American Express, Discover, Paypal, checks, or money orders.

Q. Are your server's Unix, or NT?
A. Our servers are Linux RedHat CentOS 4.2

Q. Is tax included with my monthly or yearly plan?
A. Yes - if tax is applicable, it is included.

Q. What control panel do you use?
A. The control panel we use is called cPanel - the top in the industry.

Q. Can I pay monthly?
A. Yes, you can pay by the month by automated credit-card deduction. All other methods require a yearly payment. Yearly payments also provide you with a discount on our already low rates. We utilize PayPal to process our monthly-payment customers. We do not send out monthly bills. However, you will receive an e-mail receipt each time a payment is made.

Q. How long does it take to setup my account?
A. Your account will be set up within 10 hours (usually much faster) of receiving payment. You will be notified when the account is set up.

Q. Are there any hidden costs, or setup fees?
A. No

Q. How much is extra bandwidth and space?
A. If you need more bandwidth or disk space e-mail us to upgrade you to a higher plan. If you need more bandwidth or space then our highest plan offers you can purchase bandwidth for $2.00 a gig and space for $10 a gig.

Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell access. You are still able to unzip files on the server using our file manager as well as the ability to set up cron jobs.
If you have special needs, please contact us and we will do our best to accommodate you.

Q. Can I password protect directories?
A. Yes you can password protect directory's within cPanel.

Q. Will you place ads on my site?
A. EzRabbit will NOT place ads on your site.

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, commercial advertisements are allowed.

Q. Can I host friends?
A. Yes, you may host whoever you like.

Q. Do you allow adult sites?
A. No, for various reasons, we do not allow adult sites.
[Top]

DNS (Directory Name Servers)

Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate the Web. However, your site will usually be visible from most servers within minutes.

Q. Can I view my site even though my domain's name servers haven't propagated yet?
A. Yes. Instructions for viewing your site will be included in our e-mail instructions once you have opened your account.

Q. What do I set my domains name servers to?
A. Please read your welcome e-mail. If you have lost your welcome e-mail you can e-mail support for your server's DNS.
[Top]

Control Panel

Q. Do you have a manual for our control panel?
A. Right here: cPanel Manual.

Q. Where do I go to login to my control panel?
A. You go to http://www.{yourdomainname}/cpanel.

Q. How do I create sub-domains?
A. To create a sub-domain, login to your control panel and click "domain management". Inside of domain management you will see a place to manage and add sub-domains.
[Top]

FTP (File Transfer Protocol)

Q. Where can I download a free FTP?
A. You can Download WinSCP here. WinSCP is an excellent FTP utility, offering stored multiple accounts, side-by-side folder screens, saved preferences for individual sites, and much more.


Q. I uploaded my files, but they do not come up when I try to access the site!
A. Make sure you are uploading to the right web directory which is the public_html folder.

Q. Why doesn't my FTP password change when I change my cPanel password?
A. Please allow 24 hours for your FTP password to sync with your cPanel password.
[Top]

Paths

Q. What is the local path to Perl?
A. /usr/local/bin/perl.

Q. What is the path to Curl?
A. /usr/bin/curl.

Q. What is the path to ImageMagick?
A. /usr/bin/

Q. What is the path to convert for ImageMagick?
A. /usr/local/bin/convert .

Q. What is the path to sendmail?
A. /usr/sbin/sendmail.
[Top]

E-mail

Q. How do I create e-mail accounts?
A. To create an e-mail account login to your control panel and click Add/Remove Accounts, under E-mail.

Q. Why won't my e-mail address work?
A. Here are tutorials for Outlook Express Setup or Outlook Setup. If you are using another mail client, this should help you with the basic information. Print it out and refer to your specific manufacturers documentation, or contact their technical support.

Q. I did the above correctly. Why will it still not work?
A. Let's trouble shoot it some more here.
If you are still having problems read it again. Still having problems? READ it once more. 99.9% of the support calls we receive on this subject, from people who say they have followed the instructions on this page, and are still having problems, are given an answer quoted directly from this page.

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server, put mail.yourdomain.com.
If you are having trouble with your outgoing mail, use your ISP (Internet Service Provider) setup for outgoing mail. As a preventative measure to reduce spam (unsolicited e-mail), many Internet Service Providers will not let you use accounts other than their own for sending mail. The ISP address is usually something like mail.yourISPname.com or smtp.yourISPname.com. Read your ISP's documentation of contact your ISP for your ourgoing mailserver address.

Q. What is WebMail?
A. WebMail is Web-based e-mail. with WebMail, you do not need an e-mail client like Outlook Express to read or send your mail. You can simply log on to your accpount using any Web browser. Yahoo! and HotMail are examples of Web-based e-mail.

Q. Where do I go to check my e-mails using WebMail?
A. yourdomain.com/webmail/. You have your choice of WebMail programs to use; Horde, NeoMail, or Squirrel Mail. They are all good Web-based e-mail clients.

Q. How can I setup WebMail to go directly to Horde, Neomail or Squirrel Mail?
A. Login to the one you prefer to use. After doing so, copy the entire url from your address bar. You will not login to your cPanel and create a subdomain to go to the address you just copied.

Q. How do I set up a mail form on my Website?
A. Here is an example of HTML code you can use on your Website. This will create a form so that visitors can send e-mail to you.
[Top]

CGI/ASP/PHP/MySql/JSP

Q. None of my cgi scripts are working on the server. How do I get them to work?
A. First make sure that they are chmoded to 755. If that dosen't work, trouble shoot it.

Q. I'm having problems with JSP
A. JSP is not turned on by default. Please make a request and we will enable it for you. If we have already done so, try the Jsp FAQ page.

Q. How do I create databases and manage them?
A. Login to your cPanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.
[Top]

Software Versions

Q. What version of PHP are you using?
A. Version 5.2.6.

Q. What version of Perl are you using?
A. Version 5.8.8

Q. What version of MySQL are you using?
A. Version 5.0.81-community.

Q. What version of cPanel are you using?
A. Our servers automatically stay up to date with the most recent stable cPanel version.

Q. What version of GD or imagemagik are you using?
A. We use the latest version of both.
[Top]

Billing

Q. How can I update my billing information?
A. Presently, this is not automated. Please e-mail Support

Q. How do I upgrade my account to a better plan?
A. Send an e-mail to Support and we will help you.

Q. How do I get the 30 day money back?
A. Simply e-mail us your username, password, and why you wish to cancel within thirty days, and we will process your refund in less then 48 hours.

Q. How do I make a payment?
A. All monthly payments are recurring (automatically deducted). If you are paying annually, you will be notified well in advance, beginning 60 days before renewal data, and will receive subsequent reminders to make sure you do not miss a payment by oversight. Monthly billing requires a PayPal account, which our automated payment processor will walk you through quickly and easily. Annual payments may be placed with a credit card, personal check, money order or PayPal. Annual payments using a credit card may be set for automatic renewal if you wish, using PayPal's automated processor. If you absolutely wish to pay monthly by personal check or money order, contact Support and we will accomodate you, although the practice is not recommended.
Keep in mind that accounts not current after seven days will be suspended.
(See our Terms of Service agreement.)

Q. Why do you use PayPal for credit card processing?
A. PayPal is a very popular service for online payment processing. PayPal processing is fast, convenient, and secure. See information about PayPal here.
[Top]

SSL

Q. What are the advantages of a private SSL compared to shared SSL?
A. Both SSL options provide the same security and encryption of private information. A shared SSL displays as https://ip/~yourusername/ in the address bar. A private SSL would display as https://www.yourdomain.com.
No matter what, you will need to provide your customers peace of mind when they provide vital information through your web site. With an SSL Web Server Certificate on your website, any information sent to your web server is encrypted or scrambled, making it impossible to intercept or steal. It also displays the identity of the website owner, and the name of the independent authority who verified that identity, such as Thawte or Verisign. Various SSL Web Server Certificates connect at 128 bit, 56 bit or 40 bit depending on the client's browser capability.

Private SSL:

• Displays your own certificate assigned to your specific company information and not a third party Shared SSL Certificate. This offers potentially MORE credibility in reference to your company.
• Involves setup and renewal fees ($80 - $800.00 +), to include detailed company information, such as DBA (Doing Business As), LLC (Limited Liability Company) or Inc.(Incorporation).
• Much more administrative work, such as the generation of a CSR (Certificate Signing Request), etc.

Shared SSL:

• Available Free through EzRabbit. No setup and renewal fees and no detailed company information is required.
• Provides the same security and encryption as a private SSL, but displays the hosting company information, rather than your own, should the user request to view that information.

Q. What is the path to the free shared SSL?
A. EG: If 69.93.86.2 were your sites IP, and "bigdog" is your username then your shared SSL would be https://69.93.86.2/~bigdog/.
You can place any subdirectory under your public_html directory and use that as a secure folder, (such as https://69.93.86.2/~bigdog/myfolder/), or secure your whole site.

Q. I'm going to purchase my own SSL. What do I need to know?
A. Our servers are Apache + Mod SSL. If you require assistance from us to install it there will be a $30.00 installation fee.

Q. Where do I purchase a private SSL?
A. Here is some shopping advice:

• There are many different companies selling SSL certificates. The more established companies (such as GeoTrust, Thawte and Verisign) generally will cost you a lot more money. Be sure to shop around and compare the best features with the lowest price.
• The standard encryption used for credit card transactions is 128-bit SSL. Do not accept anything less.
• Make sure the certificate you purchase is compatible with all the major browsers. Most security companies provide a statistic stating what percentage of browsers their SSL is compatible with. Browser compatibility is important - if your certificate is not browser compatible, it will throw an error saying the page is not secured with a valid or trusted certificate authority.

Q. How do I transfer a SSL?
A. Every place that sells SSLs has a different transfer procedure. You will need to ask the supplier you purchased it from.
[Top]

Sub-domains

Q. What is a sub-domain?
A. A sub-domain can consist of files or an entire Website that operates in a sub-directory of your main web site. The sub-domain URL is designated as subdomainname.domainname.com (without the preceeding www), or as www.domainname.com/subdomainname.
For example, www.domain.com is a domain name. A sub-domain replaces the www in a domain name. forum.ezrabbit.com is a sub-domain; www.forum.ezrabbit.com is not a sub-domain.
A subdomain is placed in a folder under your public_html folder. The file test.ezrabbit.com/myfile.html could also be referred to as www.ezrabbit.com/test/myfile.html.

READ THIS BEFORE SETTING UP A SUB-DOMAIN!
To create a sub-domain, cPanel asks for the name you wish to use. MAKE SURE the subdomain name you enter doesn't already have a folder by that name. If it does the sub-domain will not work. Example: I want to create the sub-domain test.ezrabbit.com, so my sub name is going to be test. If I already have a folder in my home directory named test, I need to delete it or rename it to something different before I create the sub-domain with the test name from cPanel.

[Top]

Addon Domains

Q. What is an addon domain?
A. An addon domain is a fully functional domain (such as http://www.domainname.com) that will work out of a folder in your main sites home directory. The address bar in the users browser displays just as any other domain name would.

READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
You cannot create an addon domain if your DNS has not propagated to the server already. So, first change the DNS, at the site of your domain name registrar, of the sites you are trying to add. You will need to wait 24-48 hours before attempting to create your addon domain.

There are three fields cPanel asks for when creating an addon domain:

1. New Domain Name: You will enter the newdomain.com. Do not put www in the name!
2. Username/directory/subdomain Name: This will be the folder cPanel creates in your home directory. MAKE SURE that the name you enter doesn't already have a folder. Example... If you want to give it the username chris, you cannot have a folder in your directory named chris already. If you do and still try creating the username chris for the addon domain, you will mess a lot of things up!!!
3. Password: Fill in any password you want here.

Q. I added an addon domain. Why did it say "sub-domain added"?
A. An addon domain is created as a subdomain by creating a folder within your home directory. An addon domain, however, is a fully functional domain name.
[Top]

This Document Last Modified 08/29/09 02:50